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Shipping & Returns

Shipping Policy

We’re so happy you’re here! Below is everything you need to know about how shipping works at Nichole's Paper Treasures​

Where We Ship

At this time, we ship within the United States only 🇺🇸
(This includes Alaska and Hawaii, unless stated otherwise.)

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Processing Time

Orders are typically processed within [2-3 business days] after your order is placed.
Orders are not processed or shipped on weekends or holidays.

Once your order is on its way, you’ll receive a confirmation email with tracking details.

If we are experiencing a high volume of orders or delays due to unforeseen circumstances, shipments may be delayed by a few days. We appreciate your patience.

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Shipping Rates & Delivery Times

Shipping costs are calculated and shown at checkout.

Estimated delivery times:

  • Standard Shipping: [3–5 business days]

Please note that delivery times are estimates and may vary due to carrier delays, weather, or high shipping volume.

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Tracking Your Order

As soon as your order ships, we’ll send you a tracking number via email.
Tracking updates may take 24–48 hours to appear.

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Delays, Lost, or Damaged Packages

Once your package leaves our hands, shipping is handled by the carrier. That said, if something goes wrong:

  • If your package arrives damaged, please reach out to us as soon as possible.

  • If your package is marked as delivered but you can’t find it, contact us at support and we’ll do our best to help.

 
Incorrect Addresses

Please double-check your shipping address at checkout. We can’t be responsible for orders sent to incorrect or incomplete addresses provided by the customer.

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Questions?

We’re always happy to help!
If you have any questions about shipping, feel free to contact us at:

Email: support
 

Return & Exchange Policy

Because our items are handmade with care, we have a slightly different return policy than mass-produced goods. Please read the details below before requesting a return.

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Returns (Eligible Items)

  • Most paper products (such as paper pads, kits, ephemera etc) may be returned within 30 days of delivery.

  • Items must be unused, unmarked, and in original condition, with original packaging where applicable.

  • Proof of purchase (order number or receipt) is required.

 

Non-Returnable Items

Due to the nature of our products, the following items cannot be returned or refunded:

  • Greeting cards (including individual cards and card sets)

  • Final sale or clearance items

  • Gift cards

 

Refunds

  • Once your return is received and inspected, we will notify you of approval or rejection.

  • Approved refunds will be issued to the original payment method within 5–10 business days.

  • Original shipping fees are non-refundable, unless the return is due to an error on our part.

 

Exchanges

  • We do not offer standard exchanges.

  • Replacements are available only for items that arrive damaged or defective.

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Damaged or Incorrect Items

If your order arrives damaged or incorrect, please contact us within 7 days of delivery and include photos of the issue. We’ll take care of it as quickly as possible.

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Return Shipping

  • Customers are responsible for return shipping costs unless the item arrived damaged or incorrect.

  • We recommend using a trackable shipping method, as we are not responsible for lost return packages.

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How to Start a Return

To request a return, please contact us with:

  • Your order number

  • The item(s) you’d like to return

  • The reason for the return

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